We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it or credit your account, subject to the terms below.

This Policy forms part of the Coralquip’s Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Unwanted products
In general, you can return an unwanted product to us at no charge, provided:

• It is undamaged and unused, with the original labels and stickers still attached.
• It is in the original courier packaging, which must be undamaged and in its original condition with all seals still intact.

NOTE: We reserve the right to refuse a return, if the unwanted product is returned damaged or not in a re-saleable condition.

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take up to 5 working days to reflect in your account. We reserve the right to inspect the product to validate your return.

Received the wrong order?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and return the product to our physical address stated below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return. Please bear in mind that refunds can take up to 5 working days to reflect in your account.

Products damaged on delivery?
Should a product be damaged at the time of delivery / collection, please notify us within 5 days of such delivery by contacting us via our website and return the product to our physical address stated below.

Once we have inspected the product and validated your return, we will replace the product as soon as possible or credit your account with the purchase price of the product. Credits and refunds are normally handled within 8 days of logging the return. Bear in mind that refunds can take up to 5 working days to reflect in your account.

Defective products?
We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorized alterations to the product; and
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. You can do so by contacting us, and return the product to our physical address stated below. Once we have inspected the product and validated your return, we will at your replace the product or credit your account with the purchase price of the product. Credits and refunds are normally handled within 8 days of logging the return. Bear in mind that refunds can take up to 5 working days to reflect in your account.

Coralquip is under no obligation to provide you with a credit / replacement for any return logged after 10 working days.

Please return the product/s in their original packaging within 7 working days or receipt of goods to:

637 Popelier Straete, Rubrouck, France, 59285

and notify us at info@coraquip.com